Part One: Our Exclusive Service To You, The Client

1. Service Commitment

2. Price Of Service

3.Warranties and Liability

4 Cancellation Policy

5.Complaints Procedure

6. Breach of Contract

7. Confidentiality

8. Other

Part Two: Payment Policy

1. Payments Procedure

  • 9.5 Email Mum Ltd does not accept any cash payments.
  • 9.6 The settlement method of service charges is by bank transfer (direct from client account to company bank account). Company bank details are provided.
  • 9.7 In extenuating circumstances, the company may consider cheque payment by special arrangement (which can be collected by the housekeeper when at the property or posted if preferred). This is subject to a handling charge of £2 per cheque. The client must ensure that allowance is made for clearance of cheques so they are not exceeding the 15th monthly date credit condition.
  • 9.8 If a Standing Order arrangement has been allowed, it is the responsibility of the client to alter that Standing Order amount as soon as alerted by the company in the event of adjustments to services received etc or any price increase. If client refunds occur as a result of unchanged Standing Orders, the company reserve the right to charge an administration handling fee. If unchanged Standing Orders result in the client exceeding the credit terms as stated in Clauses 10.1 and 10.2, then Clauses 10.3 and/or 10.4 will apply. Any monies owing by or owed to the client after an agreed period of time (usually annually) will be settled to both parties’ agreement, usually, but not exclusively, resulting in a one-off payment of credit or debit by the client or company.

10. Credit Terms

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Our Ethos

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